Birmingham City Council has brought together councillors, community groups, charities, health and social care organisations, businesses and local partners to tackle digital exclusion across the city. The Closing the Gap Together Digital Inclusion Event was held at Eagle Labs in Brindley Place earlier this month.
The event recognised that many Birmingham residents lack access to a device, affordable internet, or the skills and confidence to get online. Partners discussed how to work together more effectively to reach those currently excluded from the digital world.
Why digital access matters
Councillor Harris Khaliq, Cabinet Member for City Services and Digital, said internet access is now essential infrastructure for everyday life. He outlined how being offline affects residents' ability to apply for work, access council services, book GP appointments and help children with homework.
"Digital exclusion often mirrors wider inequalities," Khaliq said. "That is why tackling it is about much more than technology. It is about ensuring every resident, regardless of their age, income or background, has the tools and confidence to participate fully in our city."
Support already in place
Through presentations, case studies and discussion sessions, partners explored how they are helping residents access devices, affordable connectivity and digital skills training. The event celebrated work already taking place in Birmingham's communities while recognising more remains to be done as services, education, banking and employment increasingly move online.
